When booking your appointment through our online booking system, you will be required to provide a cell phone number and email. Please ensure this information is typed and submitted correctly. Once your appointment request is submitted, a confirmation message will be sent to your email. A confirmation text message will be sent within 24 hours of booking, with further details to prepare you for your upcoming appointment.

Please arrive to your scheduled appointment with a makeup-free face to maximize the time for your lash application. Additional time will not be given to client's arriving with dirty lashes. If a cleanse is required, a fee of $10.00 will be charged in addition to the full set charge. Contact lenses must be removed before your appointment but can be re-applied right after. Please limit caffeine and liquid consumption prior to your appointment to avoid fluttering of eyes and frequent bathroom breaks. Please disclose any eye conditions, prior allergies (if any) during previous lash applications; medications or treatments used on/in or affecting the eye area before your appointment.

Appointments are allotted accordingly to ensure sufficient time for quality results. Please be mindful that if you are running late, it may affect each client's appointment after yours. If you are 15 minutes late to your appointment, additional time will not be added to your appointment and you will still be charged for the full service. Clients arriving 15 or more minutes late may be asked to re-schedule, resulting in a cancellation and required to pay a cancellation fee of $25.00 sent by e-transfer prior to booking the next appointment, as well as booking fee forfeited and a new booking fee required to secure a new appointment.

Please respectfully give 24-hours notice before the scheduled appointment date of a cancellation or rescheduling via call, text or email. Same day rescheduling or less than 24-hours cancellations will result in the client being charged a cancellation fee of $25.00 prior to booking the next appointment and any booking fee received will be forfeited and a new booking fee required for a new appointment to be secured.

If we do not receive the cancellation fee and booking fee within 2 hours of the new booking request, iLASH by Agnes reserve the right to refuse future bookings. We understand unforeseen circumstances arise, however as a courtesy, we ask that you cancel/reschedule an appointment with 24-hours notice, so that time slot can be allotted to another client with reasonable notice. Should a client fail to appear for their scheduled appointment without prior notification (no show), the booking fee will be forfeited and iLASH by Agnes reserves the right to refuse any future bookings.

For new clients, a $30.00 non-refundable booking fee is required at the time of booking to reserve an appointment time. The fee will be deducted from the total price of the service booked and the remaining balance must be paid at the scheduled appointment, upon completion of the service. Booking fees must be sent by e-transfer at the time of booking. An e-transfer can be sent to: ilashbyagnes@gmail.com.

Failure to send the fee within 2 hours of the booking request will result in no reservation of the

appointment requested. Location address will not be released until the booking fee is received.

Booking fees are non-refundable but may be transferred to a different date once only in a 6 week time frame if the cancellation or re-scheduling of an appointment is done 24 hours prior to the scheduled appointment date, otherwise, the booking fee will be forfeited and a new booking fee will be required to secure a new appointment. Booking fee will be forfeited in the event that a person fails to appear for their appointment without prior notification (no-show). A no-show will result in loss of future bookings at iLASH by Agnes.

Respectfully, iLASH by Agnes reserves the right to request a booking fee of $30.00 from a returning client, for all services on an ongoing basis, should the client cancel or re-schedule their appointment more than once with less than 24 hours notice from the scheduled appointment date.

Your satisfaction is important to us. If you have any concerns with the service you have received at iLASH by Agnes, please contact us within 72 hours of your appointment, so we may assess the concern and if possible, fix it to your satisfaction with a complimentary touch up. Any concerns brought forth 72 hours after your appointment, will be charged at full price of the service. Please see "Results" for more information.

Your privacy is crucial to us. Personal information such as your name, email and telephone number is collected in order to create an easy client-booking database and to keep you informed of any future promotions being offered at iLASH by Agnes should you opt in. We ensure to never disclose your personal information to any third party.

Individual results may vary depending on the length and volume of your natural lashes and on the type of lash extension you choose to have applied at each appointment. Each individual has different eye shapes and natural eyelashes varying in lengths, thicknesses and strengths so no two sets will be the same. Individual results also vary based on a client's home aftercare. Each client is informed and provided an aftercare instruction card at every appointment. It is imperative that clients follow the proper care to increase the longevity of the eyelash extensions post application and maintain their satisfaction of them.

Please be aware that we do not refill other lash technician's work. We will, however, charge to administer a removal followed by a complete full set. A removal fee of $10.00 will be added to the charge of a full set.

Cash payment is preferred at the time of your appointment, once the service is completed. Booking fee and cancellation fee are accepted by e-transfer. Any service paid for by e-transfer will be subject to 13% HST charge. (No exceptions.)

Refunds are not offered on any services. However, an 'iLASH guarantee' is offered should you have any concerns with the service you have received at iLASH by Agnes. (Please see 'iLASH Guarantee' policy). If you experience an allergic reaction to any of our products, a refund will not be offered but a removal of the eyelash extensions will be done free of charge at the earliest possible convenience.

We do not allow any guests or children to be present at an appointment. We ask that the privacy and security of our home based business is respected. The application of eyelash extensions requires undivided concentration and patience, therefore, we cannot allow the distraction of waiting guests and unsupervised children.

You must be at least 18 years of age to receive an eyelash extension or brow lamination service. If you are not over the age of 18, a signed written consent from a parental guardian must be provided to the technician before the service can be carried out.